How Print Growth Helped a Print Shop Cut Costs & Boost Revenue by 38% in 6 Months

Client Overview

A mid-sized screen printing and promotional products shop with 12 U.S.-based employees was hitting a ceiling. The owner and senior staff were overwhelmed by operational tasks—quotes, invoice follow-ups, customer questions, and marketing coordination—with no time left to focus on growth.The team was strong, but the structure was broken.

The Problem

The shop’s U.S. team was spending most of their time on repetitive admin tasks instead of growth:

Quotes were taking 1–2 business days
Follow-ups were falling through the cracks
New business efforts were almost non-existent
Gross margins were stuck at 20%
Admin overhead was eating into profitability

The Solution: Reallocate + Offload

Print Growth’s strategy was simple:

1. Build out SOPs for all repeatable tasks

2. Assign industry-trained offshore support to take over:

Quoting (delivered within hours)
Invoicing & order entry
Customer follow-ups & inbox support
Marketing and content coordination

3. Shift local staff to focus on:

Sales and prospecting
Strategic client management
High-margin custom projects

Implementation Snapshot

Weeks 1–2: Workflow audit + documentation
Week 3: VAs onboarded and embedded
Month 1+: Local staff restructured to focus on revenue
Month 2–6: Admin systems fully delegated, sales engine rebuilt

Results (6-Month Impact)

Metric Before After Quoting turnaround 1–2 days Within 2 hours Average monthly revenue $110,000 $151,000 Gross margin 20% 34% Local staff time spent on sales 20% 60% Admin cost (quoting/invoicing/etc.) $6,500/mo $2,000/mo “We didn’t have a staff problem—we had a focus problem. Now our team is finally working on growth, and we’re more profitable than ever.”
— Owner, Print Shop Client

Why It Worked

Lean admin support using VAs at 70% lower cost
Same-day quoting closed more deals
SOPs created consistency, allowing fast offshore ramp-up
Local team unlocked to chase and land higher-value work

Conclusion

This shop didn’t just save money—it transformed. With Print Growth, they scaled operations, boosted revenue, and raised margins by over 70% by resource allocation.

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